Hilfe · Kontakt
Write to us. We read the whole email.
One working day, usually less. A person answers, not a bot, and not Reto.
Aacho · Received
Got it. Your message is with a person, not in a "quick sync."
- Ticket
- CHR-0000
- Thema
- –
- Zuständig
- Someone who will actually answer
- Antwort
- Within one working day
- Geplante Sitzige
- 0
Replies go to you. This is a presentation mockup, so nothing was actually sent, which makes it the most honest status report of the week.
FAQ · Fröge
Answered before you asked.
The six questions we get most. The seventh is "is Reto real." We can't comment.
Where is my order?
Track it here. Faster than asking Reto for a status update.
Can I change or cancel my order?
Within one hour, yes. Use the form with the topic "Bestellung" and your order number. After that it's probably packed. We don't wait for an alignment meeting.
Which size do I need?
The size guide has every measurement in centimetres. Measure yourself. Nobody on your team is going to do it for you.
How do returns work?
30 days. One form. No meeting. Details under Versand & Retoure.
Are your products made in Switzerland?
No, and we won't pretend they are. They're designed for Swiss, German and Austrian workdays and named in dialect. That's also why you won't find a Swiss cross on them. More about us.
Do you do orders for a whole team?
Write to us with the sizes and we'll put it together. If procurement needs to approve it first, add six weeks. Patrick sends his regards.